Found Footage: Apple Store refuses service to iPhone sans AT&T contract
Even though the hardware warranty should apply, and regardless of whether the phone was ever registered with Apple (note that Apple's reg page says " Your warranty is the same whether or not you register"), none of that seemed to help; in the video above, at about the 5:55 mark, the hapless retail Apple employee tells Jake that "without an active AT&T contract, or an active phone, there's no way to tell that this [problem] wasn't caused by some sort of third-party software, or an unlock." Oops. The suggestion was that Jake call AppleCare and see if they could work out a warranty repair or get the phone registered.
Anyone else run into this kind of end-zone defense when trying to get an unactivated phone repaired at an Apple store?
Update: By and large, our commenters "see this guy with the video camera as insincere (at best)," and downright devious/dishonest at worst. Granting the point that someone who does actually hack or unlock their iPhone should have no realistic expectation of warranty service, I think the other issue here is whether the retail rep should be making that call for a phone that won't turn on. What if the iPhone was a gift, given more than 14 days after purchase, with no AT&T service on it yet — shouldn't someone in that scenario be able to get warranty service on a DOA handset, without the presumption that the device has been modified? I don't deny that the Apple employee was in a tough spot — maybe policy says you can't give out a loaner phone to someone with no AT&T service, or maybe this store has seen a flood of hacked phones. Without evidence of the phone being modified, however, I don't know that this was the correct response. On further review... comments note something I didn't hear correctly — there was no SIM in the phone, despite Jake saying he had left the phone in the box. We call shenanigans.